Built for Property Management

Your PM Team Is Drowning in Calls.
We Fix That.

60.8% of property management calls go unanswered. 67% of maintenance requests come after hours. Your AI receptionist answers every tenant call, triages emergencies and logs everything — 24/7.

Book a Demo → See pricing
11,784 PM agencies in AU
2M+ rental properties
60.8% calls unanswered
The Problem
29% of Australian property managers plan to leave the profession. Phone overload is a leading cause. Your team fields 20-40+ calls a day while trying to manage inspections, maintenance, compliance and owner relationships. Something has to give — and it's usually the calls.
60.8%
Calls go unanswered
Tenants call during inspections, meetings and after hours. Most reach voicemail. Frustrated tenants escalate — or stop reporting issues altogether.
67%
Maintenance after hours
Two-thirds of maintenance requests come outside business hours. Burst pipes, lockouts and electrical faults don't wait until 9am Monday.
20-40+
Calls per PM per day
Tenant enquiries, owner callbacks, tradesperson coordination, inspection bookings — each PM juggles dozens of calls daily, on top of everything else.
How It Works
Three steps. Zero missed calls.
01 / 03
Tenant calls. AI answers instantly.
Every call is picked up in under a second, 24/7/365. No hold music, no voicemail, no frustrated tenants calling you on your personal mobile at 11pm.
02 / 03
Emergency triage. Smart escalation.
Burst pipe? Escalated to your after-hours team immediately. Leaking tap? Logged for business hours follow-up. The AI knows the difference and responds according to state law.
03 / 03
Everything logged. Nothing lost.
Maintenance requests, inspection bookings, owner callbacks — all captured with full details, transcribed and delivered to your inbox, SMS and PropertyMe. Your team walks in Monday morning with everything organised.
What We Handle
Every call type your PMs
deal with daily.
Maintenance Requests
Captures full details — what's broken, where, how urgent. Triages emergencies for immediate escalation. Routes routine requests to the right team member for business-hours follow-up.
Inspection Bookings
Prospective tenants calling about a listing? Your AI books inspection times, captures their details and confirms availability — so you never miss a qualified lead.
Rent & Lease Enquiries
Handles questions about lease terms, rent payment methods, bond refunds and arrears processes. Provides accurate answers based on your agency's policies.
Lockouts & After-Hours Emergencies
Locked-out tenants at 2am get immediate assistance. The AI captures their details, verifies tenancy and dispatches your after-hours locksmith or contacts the on-call PM.
Owner & Landlord Callbacks
Owners calling about their investment property? The AI captures their query, logs a callback request and alerts your team — so owners feel heard, even when you're busy.
Application Status Updates
Applicants chasing their rental application status? The AI provides updates, answers process questions and reduces the back-and-forth that eats your team's time.
Emergency Triage
Knows a burst pipe from
a leaky tap.
Our AI classifies every maintenance call into the correct urgency tier and responds accordingly — escalating true emergencies immediately while logging routine items for business hours.
🔴
Emergency — Immediate Escalation
Escalated to on-call PM or after-hours service within seconds
Burst pipe • Gas leak • Electrical fault • Flooding • Security breach • Fire damage • Sewage overflow
🟠
Urgent — 24-48 Hour Response
Logged with high priority and PM notified via SMS
Hot water failure • Blocked drain • Broken window • Air conditioning failure in extreme heat • Oven/stove not working • Toilet not flushing
🟡
Routine — 7-14 Day Response
Logged for business hours follow-up with full details
Leaking tap • Flyscreen repair • Loose fitting • Minor cosmetic damage • Garden maintenance • Squeaky door

State-compliant triage. Our AI is configured for the specific emergency response requirements of each Australian state and territory — including VIC, NSW, QLD and WA urgent repair definitions under their respective Residential Tenancies Acts.

Integrations
Works with Australia's top
PM platforms.
Your AI receptionist connects directly to your property management software. Maintenance requests, inspection bookings and tenant details — logged automatically, no manual data entry.
Primary Integration
PropertyMe
Australia's leading cloud PM platform with 60%+ market share. Full API integration — maintenance requests, inspection bookings and tenant details sync automatically.
Console Cloud
End-to-end property management. Maintenance logging, tenant communication and trust accounting integration.
PropertyTree
Rockend's cloud solution for agencies of all sizes. Maintenance workflows and tenant record sync.
Email & SMS
Every call logged and delivered to your inbox with full transcript, caller details and urgency classification. SMS alerts for emergencies.
Google Calendar
Inspection bookings sync directly to your team's calendars. Check availability in real time during the call.
Twilio SMS
Instant SMS notifications to your on-call PM for emergencies. Configurable escalation rules by urgency tier.
The ROI
What changes when every
call gets answered.
📞
Never miss another tenant call
Every call answered in under a second. No voicemail, no callbacks, no frustrated tenants calling your personal mobile.
⏰
Save 2-3 hours per PM per day
Your team stops playing phone tag and starts doing the work that actually grows your rent roll.
🌙
Cut after-hours burnout
No more 11pm calls about leaking taps. Emergencies get escalated. Everything else waits until morning — logged and ready.
⚡
Respond faster, reduce complaints
Tenants who feel heard don't escalate to tribunals. Faster response times mean fewer formal complaints and better retention.
🏠
Capture every inspection lead
Prospective tenants who call about a listing get an instant response and a booked inspection. No more leads lost to voicemail.
⚖
State-compliant emergency triage
Built-in triage logic aligned to VIC, NSW, QLD and WA urgent repair definitions. Documentation for every emergency call.
Pricing
Simple pricing.
No lock-in contracts.
Starter
$199
per month
Up to 200 calls/month. Perfect for small agencies getting started with AI call handling.
  • Up to 200 calls/month
  • 24/7 call answering
  • Maintenance request logging
  • Email alerts with transcripts
  • Emergency escalation (call transfer)
  • Call dashboard
Get Started
Most Popular
Professional
$399
per month
Up to 500 calls/month. Full-featured plan with PropertyMe integration and smart triage.
  • Up to 500 calls/month
  • 24/7 call answering
  • PropertyMe integration
  • SMS alerts for emergencies
  • 3-tier emergency triage
  • Inspection booking
  • Owner callback logging
  • Priority support
Get Started
Business
$699
per month
Unlimited calls. Built for multi-office agencies that need enterprise-grade call handling.
  • Unlimited calls
  • 24/7 call answering
  • Everything in Professional
  • Multi-office support
  • Custom triage workflows
  • Console Cloud & PropertyTree
  • Dedicated account manager
  • Custom voice & personality
Get Started
Built for Australian Law
Our AI knows your state's
tenancy legislation.
Emergency response requirements vary by state. Our triage system is configured for each jurisdiction's Residential Tenancies Act so your agency stays compliant, automatically.
Victoria
Residential Tenancies Act 1997
  • Urgent repairs: landlord must respond within 24 hours
  • Includes burst pipes, gas leaks, flooding, electrical faults
  • Tenant can arrange urgent repairs up to $2,500 if landlord unresponsive
  • Non-urgent repairs: 14 days written notice required
New South Wales
Residential Tenancies Act 2010
  • Urgent repairs: landlord must respond within 24-48 hours
  • Includes essential services failure, flooding, serious damage
  • Tenant can arrange urgent repairs up to $1,000 if landlord unresponsive
  • Non-urgent repairs: reasonable timeframe expected
Queensland
Residential Tenancies and Rooming Accommodation Act 2008
  • Emergency repairs: must be attended to immediately
  • Defined list includes burst pipes, gas leaks, dangerous electrical faults
  • Tenant authorised to organise emergency repairs and seek reimbursement
  • Routine repairs: within a reasonable time after notice
Western Australia
Residential Tenancies Act 1987
  • Urgent repairs: landlord must respond within 24-48 hours
  • Includes essential services, flooding, fire damage, security
  • Tenant can arrange urgent repairs up to $1,000 if no response in 24hrs
  • Non-urgent repairs: reasonable time, typically 14 days

“Our AI knows the difference between a burst pipe and a leaky tap.”
Every emergency call is documented with a timestamped transcript, urgency classification and escalation record — giving your agency a clear audit trail for compliance.

Stop losing tenants
to voicemail.
Book a free demo and hear your AI property management receptionist in action. Free 14-day trial. No credit card required.
Book a Demo →